Privacy Policy

1. Introduction

At Braziliana, we value our customers’ privacy and are committed to protecting the personal information provided during the use of our services. This Privacy Policy describes how we collect, use, store, and protect your data, in compliance with applicable laws, including the General Data Protection Law (LGPD) in Brazil.

2. Information Collected

We collect the following information to process your purchases, ship, and provide support:

• Personal Data : Full name, CPF, address, email, telephone number and, when applicable, payment data (such as credit card or Pix information).
• Purchase Data : Details of products purchased, values, product links (when provided for the Purchase Guidance service) and tracking information.
• Navigation Data : Information about your interaction with our website, such as IP address, device type, browser, pages visited and time of use, collected through cookies and similar technologies.

3. Purpose of Data Use

The data collected is used to:

• Process and manage your purchases and shipments, including communication with the Post Office and the Federal Revenue Service.
• Provide customer support, such as guidance on tracking, taxation, and customs declarations.
• Comply with legal obligations, such as providing information to tax authorities when required.
• Improve our services through website usage analysis and customer feedback.
• Send communications related to orders or, with your consent, promotions and news.

4. Data Sharing

Your data may be shared with:

• Logistics Partners : Such as Correios do Brasil and air carriers, to ship and track orders.
• Government Authorities : To comply with legal requirements, such as customs declaration with the Federal Revenue Service.
• Payment Providers : To process transactions securely.
  We do not share your data with third parties for marketing purposes without your explicit consent.

5. Data Security

We have robust security measures in place to protect your information, including:

• Encryption of sensitive data during transmission.
• Secure storage on protected servers.
• Continuous monitoring against unauthorized access.
  Despite this, no system is completely immune. In the event of a data breach, you will be notified as required by the LGPD.

6. Data Subject Rights

According to the LGPD, you have the following rights:

• Access, correct, or delete your personal data.
• Request portability of your data.
• Revoke consent to the use of data, where applicable.
• Submit complaints to the National Data Protection Authority (ANPD).
  To exercise these rights, please contact us at [email protected] .

7. Cookies and Tracking Technologies

Our website uses cookies to improve user experience, such as saving preferences and analyzing traffic. You can manage cookie preferences directly in your browser.

8. Retention Period

Your data will be stored for as long as necessary to fulfill the purposes described or as required by law. After this period, the data will be anonymized or securely deleted.

9. Changes to the Privacy Policy

Braziliana reserves the right to update this policy at any time, without prior notice, to reflect changes in our practices or legislation. We recommend reviewing this page periodically.

10. Contact

For privacy-related questions or requests, please contact:

• WhatsApp : Available on our official website.

Terms and Conditions

1. Acceptance of Terms

By using Braziliana’s services, you fully accept these Terms and Conditions, as well as our Privacy Policy. If you do not agree, we recommend that you do not use our services.

2. Nature of Services

Braziliana offers purchasing, shipping, and support services for importing products from the United States to Brazil, including:

• Purchase products directly through the website or via shopping list.
• Air transport with tracking, in partnership with Correios do Brasil.
• Guidance on customs declarations and customer support.
  All products are purchased on demand and are subject to US and Brazilian regulations.

3. Purchasing Process

• You can purchase at any time, with or without assistance from our support.
• Products are automatically added to the cart, with values calculated in reais or dollars, depending on your choice.
• We offer a Purchase Guidance service for products not available on the website, upon request for a quote via WhatsApp.

4. Payment Methods

We accept Pix, credit cards, and, in some cases, direct transfers. All transactions are protected by security systems.

5. Shipping and Tracking

• Orders are shipped by air freight, with tracking available on the Correios website, in the “My Imports” section.
• The average delivery time is 10 to 15 days, subject to variations due to flight conditions or inspections by the Federal Revenue Service.
• We offer the option of insurance to cover theft or loss, limited to the declared value of the product (excluding shipping).
• The maximum weight per box is 27 kg. Purchases above this limit will be split into more boxes.

6. Fees and Taxation

• Service Fee : Calculated based on the total weight (products + packaging), at US$ 39 per kg. Example: 4.1 kg x US$ 39 = US$ 159.90.
• Taxes : Not included in the service fee and must be paid directly to the Federal Revenue Service via the Correios portal. All purchases are subject to taxation, even small amounts.
• We provide support with guidance on tax payments and customs declarations.

7. Cancellation

• Because products are purchased on-demand, cancellations incur a flat $100 fee, covering the costs of purchasing, shipping, packaging, and returns, regardless of the reason or time elapsed since the order was placed.

8. Limitations of Use

• Our services are intended exclusively for personal use. Purchases deemed to be intended for resale may be denied by the Federal Revenue Service.
• Items prohibited by Anvisa or the Federal Revenue Service (such as weapons, flammable products, or prescription medications) cannot be shipped. See the full list at: https://consultas.anvisa.gov.br/#/dossie/ .

9. Warranty and Liability

• Braziliana guarantees proper packaging and shipping of products. After delivery to the carrier, the customer is responsible for tracking, paying taxes, and resolving disputes.
• In the event of unauthorized import (e.g., incorrect registration data or a ban by agencies such as Anvisa), the order may be returned abroad. Braziliana offers guidance and support, but is not responsible for the decisions of regulatory agencies.

10. Problems with CPF

• Irregular CPF : Orders with an irregular CPF will be returned. Check your CPF status at: https://servicos.receita.fazenda.gov.br/Servicos/CPF/ConsultaSituacao/ConsultaPublica.asp .
• CPF Mismatch : If the CPF doesn’t match the recipient’s, the order will be returned. Correct the information on the website where the purchase was made.

11 – Credits in portfolio

Only available up to 90 days after insertion into the wallet, after this period the values expire and you will not be able to use them again.

11. Changes to Terms

Braziliana may change these Terms and Conditions at any time, without prior notice, to improve services or comply with applicable law. We recommend reviewing these terms before each purchase.

12. Contact

For questions or support:

• WhatsApp : Available on our official website.

Last Updated : August 1, 2025